HEAD OF CUSTOMER SERVICE

  • Full Time
  • Pune

Website Ishved Group

REQUIREMENTS

  • Education: B.Sc / M.Sc / MBA in Agriculture
  • Experience: 5+ Years
  • Positions: 1
  • Preferred experience in telecalling / online sales

KEY RESPONSIBILITIES

  • Manage, motivate and monitor the performance of the team.
  • Drive lead conversion and achieve monthly targets.
  • Analyse team performance, leads and conversion data.
  • Prepare and maintain daily, weekly & monthly reports.
  • Track KPIs, productivity and conversion rates.

SKILLS REQUIRED

  • Strong team management and leadership skills.
  • Excellent communication skills.
  • Proficiency in MS Office/ CRM tools.
  • Good problem-solving and reporting skills

To apply for this job email your details to hr@ishved.com